![]() ![]() We walked past the front desk again and the clerk said it was the same sensor going off again and we could go back to our room if we wanted to not stand go stand outside. It was around 3:30 am when we were drifting off when the piercing alarm went off again. As we were entering the hotel and passing by the front desk, we heard one firefigher tell the Clerk that he hoped the sensor would not go off again. The first alarm went off at 2:15 am and we exited the hotel as directed and stood in the parking lot until around 3:00 am when the All Clear was given. We had to leave our first-floor room twice on a Saturday night due to a faulty fire sensor in the pool area of the hotel. I did give Hilton this feedback and yes, crickets. I will comment positively as I grabbed a cup of yogurt prior to check out and their breakfast area was clean and appeared nicely prepared. This same front desk staff parks their vehicles here so it’s virtually impossible to access the door without some extra work. Regrettably, I also have a broken ankle and am in a no weight bearing cast so having the ability to pull up to the front door is important. I realize Covid has hampered the ability to find good staff but I as a paying guest should not be the one “taking it for the team”. We were given a room that had not even been cleaned as linens on floor and beer bottles everywhere… yes we were given a new room, but how unprofessional for the front desk to say and yes I’ll quote, “I guess I should apologize but it wasn’t my fault so I won’t”… ok!!! As a business owner of one of my staff stated that they would be looking for a new job. The staff is horribly rude from check in to check out. While a lovely small quaint town with very few “nice” options for accommodations this Hilton property obviously is aware & take extreme advantage of this. While I really am not a fan of leaving negative reviews I feel inclined to be forthcoming to those whom are needing to stay in Newberry SC. Hotels near Keep Newberry Beautiful Summer Fair. ![]() Hampton Inn Newberry-Opera House Features.Hotels near Hampton Inn Newberry-Opera House. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |